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Frequently asked question

Your Questions, Answered

We understand that planning your stay comes with questions. Here, you will find answers to the most frequently asked questions to ensure a smooth and enjoyable experience at Grand Mercure Bali.

RESERVATION

Which are check-in and check-out time limits?

Check-in is available from 3:00 PM, while check-out must be completed by 12:00 PM (noon). If you arrive earlier, we will do our best to accommodate you, depending on availability. For guests who wish to extend their stay beyond the check-out time, late check-out may be arranged for an additional charge. Please inform our front desk in advance if you require early check-in or late check-out

What happens on late arrivalat the hotel?

Our reception operates 24 hours a day, so you can check in at any time. If you anticipate a late arrival, we kindly ask that you inform us in advance so that we can hold your reservation accordingly.

Is breakfast included? Which kind of breakfast will be served?

Breakfast is included in most of our room rates unless stated otherwise at the time of booking. We offer a lavish buffet breakfast featuring a mix of local Indonesian specialties and international favorites, including freshly baked pastries, tropical fruits, hot and cold dishes, and a variety of beverages to start your day on a delicious note.

Is the hotel equipped with facilities for disabled guests?

Yes, we are fully committed to providing accessibility for all our guests. Our facilities include wheelchair-accessible rooms, elevators, and adapted public spaces to ensure a comfortable and stress-free experience for guests with mobility challenges. Should you require any additional assistance or specific arrangements, please let us know in advance.

Are pets allowed? Does pet allowance require an extra cost?

We welcome small pets at Grand Mercure Bali; however, prior notification is required. A pet fee may apply to cover additional cleaning and maintenance. Please contact our team for more details on our pet-friendly policies.

Is Wi-Fi Internet access available? Is it free?

Yes, high-speed Wi-Fi is available throughout the hotel, including rooms, restaurants, and public areas. It is provided free of charge for all guests.

May I pay with a credit card?

Yes, we accept all major credit cards, including Visa, MasterCard, and American Express. Please note that additional fees may apply for international transactions, depending on your bank’s policy.

AMENITIES & SERVICES

Is a children-area available? Do you provide a baby-sitting service?

Yes, we have a dedicated children’s play area to keep young guests entertained. We also offer professional babysitting services upon request, allowing parents to relax and enjoy their stay with peace of mind. Please book babysitting services in advance.

Are there any benefits for children?

Children under a certain age may be eligible for complimentary stays, meals, or special discounts depending on the booking conditions. Additional costs may apply for extra beds, babysitting, or children’s activities. Please check with our reservations team for details.

Which languages does the hotel staff speak?

Our multilingual staff is fluent in English, Indonesian, and several other international languages to assist guests from around the world and ensure smooth communication throughout your stay.

Is a restaurant available at the hotel or does the hotel have an agreement with a local restaurant?

Yes, we have an on-site restaurant offering a diverse menu of local and international cuisine. We also collaborate with select nearby restaurants to provide guests with exclusive dining experiences outside the hotel.

Is a laundry service available?

Yes, we offer professional laundry and dry-cleaning services to ensure that your clothes remain fresh and well-maintained during your stay. Express laundry service is also available upon request.

LUGGAGE

Is a luggage deposit available at the hotel?

Yes, we provide secure luggage storage for guests before check-in or after check-out, allowing you to explore freely without carrying your bags.

ACCESS

Is parking available at the hotel? Is it free? Should it be reserved in advance?

Yes, we offer on-site parking for our guests. Parking is free of charge, but spaces may be limited. Reservations for parking are not required but are recommended during peak seasons.

Is a shuttle bus service available for major spots? (railway station, airport, city center)

We provide a shuttle service to key locations, including the airport and city center. Availability and schedules vary, so we recommend booking in advance. Additional charges may apply.

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